CUPRA Crewe
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- Based on 17 verified purchases in the last 3 months
CUPRA Crewe Verified Purchases
Total Active Purchases:
77
(Verified: 77)
My experience at CUPRA Crewe could have been better if they had made an effort to sell me the vehicle. I had access to funds despite being turned down for credit and could have paid cash. They were not prepared to wait for me to draw those funds, because as they put it, 'it had to be completed by the end of the month' I was also told I could walk from the train station to collect the vehicle. Surely if I am spending £28k, they could have offered to collect me in the car I was buying that day. I was under whelmed with the customer service and so I walked away.
Good Morning Joanne,
Thank you for your review. We have communicated this feedback to senior management. They have confirmed that due to the timeline for you to secure the funds necessary to finalise the sale, and because the dealership had other interested parties in the vehicle you were considering, we regret that we were unable to conduct business with you. We appreciate your inquiry. Sharon - Swansway Motor Group
I'd recommend CUPRA Crewe to anyone because , very professional and helpful, very pleased with the service from Isabel and her team
Thank you for your feedback. We’re delighted to hear you had a positive experience with CUPRA Crewe and that Isabel and the team provided professional and helpful service throughout. We really appreciate your recommendation.
Standard of the valet undertaken prior to taking the car was poor (if one was actually undertaken). The car was advertised as having proximity entry but it doesn’t actually have it. The various policies for alloy wheel protection, etc. were pushed too hard. The finance options were also pushed too hard and I don’t understand why I had to sign forms after deciding not to have them. The sales person was very helpful though and we do like the car.
Good Afternoon Michael, We appreciate your feedback. In our sales process, we consistently inform our customers about the available financing options and warranty policies they may consider purchasing. We are genuinely disheartened to learn that you perceived this as overly pushy. We hope you are enjoying your new vehicle, and we would like to take this moment to express our gratitude for your business. We look forward to the opportunity to welcome you back in the future. Sharon - Swansway Motor Group
Imogen was absolutely amazing from start to finish and couldn’t be anymore helpful. Would recommend to anyone.
CUPRA Crewe were great. Luke made everything quick and simple and the buying process from start to finish was very easy. Love my new Formentor. Thanks folks!
I was pleased with CUPRA Crewe and would recommend them because the service I received was quick and informative, friendly and professional
Contact
Location
Hours
Open - Closes 5:00pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 5:00pm
Monday
8:30am - 7:00pm
Tuesday
8:30am - 7:00pm
Wednesday
8:30am - 7:00pm
Thursday
8:30am - 7:00pm
Friday
8:30am - 7:00pm
